I’ve owned Jeeps for years. My current one is a Wrangler JL Rubicon — the flagship of the lineup, the vehicle Jeep uses to sell the idea of “Trail Rated” capability and premium off-road engineering. Before it, I owned a Wrangler 4xe, which I traded in after a safety incident I’m not going to forget anytime soon. Somewhere in the middle of all that, my sister bought a Jeep Avenger — largely because I wouldn’t stop talking about how much I loved this brand. That’s the kind of customer loyalty that’s supposed to matter to a manufacturer. So when the final word from Jeep/Stellantis customer service on my case was,…